Great customer service and follow-up
Technician was extremely knowledgeable
My tech name was John Torres very helpful tech very nice person i appreciate everything you done to help me with my problem i hope if i ever need you guys again you send John or someone as good as he was thanks again i appreciate your help.
Tony is an excellent pest control operator. He is always pleasant and upbeat when he comes to the library. He always tells us to let him know if we have any issues. We really like having him as our bug man
I have been a customer of ACE WALCO for many years. I use their spring treatment program which has been very successful in providing much needed protection to my home, since we are located in a very rural wooded section of Sussex County. I have always found the customer representatives to be very professional and attentive to my needs and concerns. Their technicians are very courteous and knowledgeable of their profession and attend to their duties in a very efficient manner.
Recently a friend called me on a late Friday afternoon. She was in a panic as she had found many bees in her house and was fearful that a family member might be stung. She told me that she called one company and they told her that they could not help her until Monday! This was not acceptable. I connected her with Kim at ACE WALCO who made sure this emergency situation got the highest priority. That afternoon, Kurt, in my opinion their top technician, despite having a very busy and hectic day, was at her home taking care of the situation. My friend was so thankful for ACE WALCO, that she will be using them from now on. Thank you ACE WALCO for a job well done!
After killing several bees in my family room for two days, it was apparent we had a problem that was now escalating by the minute. I called a company on a Friday morning and I was told they could not get to me for 72 hours. I began to think at the rate I was seeing and killing these bees, we would all be dead by then. I called a friend for advice whom immediately told me about a wonderful company that he had been using for 20 yrs. He was kind enough to give Ace Walco a call for me to see if his service man was available to help me. I then contacted the office and was greeted by a lovely girl named Kim who assured me all would be ok. She would be sending a gentleman named Kurt out to me within a few hours. Kurt came within two hours of the call! He was fabulous and quickly identified the bee as a yellow jacket. I then showed him to a closet where I heard a crackling noise. He went outside and immediately found their entry way. As we began to remove items from the closet shelves, we came across a six inch long crack.Kurt commented that was it! They were in! We witnessed yellow jackets emerging like the front line of an army! Well Kurt went into action with his spray. After drilling four holes into the wall and treating with poison, he taped them up and gave me further instructions to do after the treatment procedure. He then checked the basement foundation and the entire outer structure of my home. He was was very professional offering much information and advice. I will definitely call this company again to set up annual spraying, Thank you Ace Walko and Kurt for coming so quickly!
We have been dealing with Ace Walco over 40 years and have never been disappointed.
One call and they are there the same day. Fast, reliable, and pleasant service.
You will not be disappointed
Superior service and responsiveness!
I recently had set aside a weekend to clean out my garage. Upon beginning my work, I was stung moving a rolled up carpet, and was afraid there was a nest inside. I called multiple different exterminators on a Saturday morning, and only Ace Walco was able to help me that day.
Within an hour of my call, John was at my house, and confirmed there was a nest. He not only treated the nest, but he devised a way to get the carpet out of the garage, so I could continue my project.
I’m incredibly grateful for his quick and thorough assistance, which saved me from losing the whole weekend to get the chore done!!
For the past three years we have been using the services of Ace Walco to protect our home from rodents and all other unwanted pests. Our technician Tony does an incredible job of keeping our home pest free.
When we have had an occasional pest invade our home in between our scheduled 3 visits a year. One phone call to Ace Walco and Tony is at our home ftaking care of the issue and making us feel more comfortable.
We highly recommend Ace Walco and more than that we highly recommend Tony. He's the best.
I called yesterday as I notice that there was an insect issue in my apartment. Everyone at Ace Walco was so nice & professional. They had someone come out right away (the same day) for an estimate and was even able to schedule a treatment appointment for the next day (which was Friday of Memorial Day Weekend!!!) to take care of the problem. Gaye, James & Andre thank you so much - I never had an issue like this and appreciate your help, knowledge and assistance. I would recommend this company to anyone in need of an exterminator!
Tony is the consummate professional. Punctual, personable, and knowlegable. Would highly recommend.
On 4/19/18 your service technician, Walter Borda, serviced our termite baiting system. In all the years we have been with AceWalco this is the first time all 13 baiting stations were thoroughly checked. Walter took the time to inspect each station and made the necessary replacements to each one. Thank you Walter for your complete and courteous service check.
I found this company while doing a google search and I clicked to call them. Actually got a real person first go! I ended up speaking with John the owner and he walked me through the process. Now I'm pest free and ready for my Easter guests. Thanks John and Ace Walco for taking care of these pests I've been dealing with all winter.
Called the office and the secretary was very pleasant and professional. I received a free estimate the next day by Walter. He explained everything thoroughly and was very professional and pleasant. Would recommend this company to everyone who needs this type of service..
Found some mice in my home. Devon from Ace Walco came out to check out my problem. Devon is by far the most helpful and understanding person I have had the pleasure of meeting, as far as pest people. He had patience in listening to my concerns and explained every step that would be taken. Thanks Devon, wish there were more people like that out there.
We have been using Ace Walco for many years, and have experienced nothing but THE BEST SERVICE! I know that when I call Ace Walco and speak to ELizabeth, that everything will be taken care of quickly and properly.
We're very happy with Tony's service. He's also kind, courteous and thorough, and answers any questions we have about his work.
Ace Walcott is the best service customer oriented co. Response to any of my questions is above reproach. All my problems were satisfied with delay. Natasha diligently addressed all my concerns @
Walked into my kitchen in the middle of the night and saw a mouse or something. Fussed around with traps for a couple weeks then realized I needed pro help. Thanks Sasha at Ace for helping me get rid of them!
They have come every time I've called. I have had numerous problems and two techs weren't taking care of it so I called and lou said he would send his top guy and he sure did. Walter borda came out and took extensive time to show me why I was having certain issues and worked diligently to
Make sure every detail was paid attention to and did things the other techs hadn't done the times before He is super friendly and hard working. I wish he didn't live so far away because he is amazing. Great job Walter you're the best by far
Does anyone else have Miguel Rodriguez work on their building? Gads, is he nice. So accommodating. He knows my tenants and asks if he should come and spray their apts today? Smiling, friendly and does a good job.